Various factors are involved in determining what makes a hotel great, and the technologies they utilize can impact their performance quite noticeably. Hotels and other hospitality facilities must provide services for digital conference centers, special bookings for different ballrooms, banquet halls, and other special event rooms, front desk personnel services, in-room dining, and more. Technologies for hotel and hospitality guest services, meeting room spaces, employee scheduling, special events, and kitchens are explored below.
Technologies such as self-service centers, and cloud services are a must. Employees have to be able to access their technologies from a multitude of locations on site to accomplish daily operations. Hotels must be able to schedule their staff members on various floors, assign the appropriate tasks, and employees must be able to view their tasks remotely to meet guests’ needs. Guest apps are becoming a great tool for hotels and hospitality facilities. They become an avenue of communication, give staff members the ability to send itineraries to guests, and they allow customers to participate in rewards programs.
Modern meeting rooms require functional space, multimedia presentation and videoconferencing capabilities, catering services, Wi-Fi connectivity, and more. Many times the guests utilizing these facilities need minimal interruptions, and chat technology with guest services is a great route allowing people to send messages quietly to hotel staff to get their needs met without suspending their business meetings.
Another great technology hotels must incorporate is hotel employee scheduling software. This software allows management to schedule all their staff members across locations, floors, and job types. Different shifts can be filled quickly, and each guest service point can be staffed based upon need.
Hotel employee scheduling also comes into play when special events are taking place. The right number and the right kinds of workers have to be assigned to special events, and depending upon the type of event shifts can vary widely and so can the tasks that need to get completed. Using the right scheduling tool is the difference between successful events that generate repeat business, and horrible events landing poor reviews.
Kitchens in hotels also need the right kinds of technology to meet the demands of guests. Some technologies for hotel kitchens assist with understanding how and why food gets wasted and how to manage waste better. A tool that compliments this technology is smart label sensors, which let chefs know precise locations, freshness, and temperatures of foods in the kitchen. Another great technology for kitchens is 3-D printers. These printers can make chocolates and designs for cakes, and other creations. There are also great sanitation technologies that can assist in cleaning.
The hospitality team members are able to provide the best services and care to their guests by combining all these technologies and utilizing them throughout the hotel facility. All aspects have to be considered and addressed from guest services, front desk, kitchen, special events, and the cleaning team. Having the best technologies for guests, and providing the best technologies for workers will hopefully create a smooth process. After these technologies have been installed it is imperative to have the right support staff, make sure they are scheduled for the right locations and tasks, and can respond within a decent amount of time to resolve any issues that may arise.
The combination of workers performing at the top of their game with incorporating the right technology into hospitality facilities will gain traction with guests converting into positive reviews, many referrals, and recommendations. In turn, these will translate into more events, increase in revenue, and provide a basis for continuing to improve their technological offerings.